AI Customer Experience Solutions

One customer-obsessed platform

Amplify customer service with the most complete array of AI customer experience solutions

Meet CXone

The enterprise AI CX platform for orchestrating human and AI Agents to automate service, augment work, and accelerate intelligent experiences at scale.

Workflow Orchestration | Workforce Augmentation | Service Automation

Workflow Orchestration

Evolve from interaction management to workflow orchestration across the entire organization.

Omnichannel Routing

Reduce wait times and boost conversions with smart customer-agent matching.

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Proactive Engagement

Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.

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Workflow Orchestrator

Unify and optimize every customer service workflow from intent to fulfillment.

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Agent Desktop Workspace

Connect front and back office teams with data, conversations, and workflows together in one place.

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Workforce Augmentation

Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.

Copilot for Agents

Empower customer service agents with an AI companion to drive productivity and engagement.

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Copilot for Supervisors

Empower all customer service supervisors to drive focus, productivity, and engagement.

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Copilot for Leaders

Data-driven decisions via AI copilot with analytics boosting executive performance.

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Automated Notetaking

Instantly summarize interactions to accelerate resolution times and efficiency.

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Interaction Recording and Management

Capture 100% of interactions, meet regulatory needs, and drive better performance.

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Quality Management

Evaluate 100% of interactions with AI and deliver effective coaching to agents.

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Workforce Management

Powerful AI-based forecasting and scheduling to keep SLAs up and costs down.

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Performance Management

Meet your goals while engaging employees through personal coaching and gamification.

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Interaction Analytics

Gain AI-powered insights from 100% of interactions to drive continuous improvement.

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Voice of the customer

Unlock customer insights with Feedback Management to enhance experiences, drive loyalty, and boost business growth.

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Sales Performance Management

Pay thousands of payees accurately and on-time regardless of complexity, data volumes, and constant changes.

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Service Automation

Go beyond answering questions to fully automate customer intent through fulfillment.

Intelligent Virtual Agent

Boost self-service satisfaction and conversion with conversational AI agents.

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Knowledge Management

Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.

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AI Agents

Instantly create no-code AI agents powered by your data—build once, deploy everywhere.

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Proactive AI Agent

Keep customers engaged in conversation from onboarding to installation, service, and retention.

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Experience Optimization (XO)

Synthesize real customer conversations to identify your top automation opportunities.

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